Shipping policy
FREE DOMESTIC GROUND SHIPPING
Drover Jacks offers free Ground Advantage shipping using USPS for all orders greater than or equal to $30 unless otherwise specified in the item description.
GENERAL SHIPPING INFORMATION
- All orders are processed within 1 to 3 business days.
- Orders are not shipped on weekends or on holidays.
- Business days do not include weekends or holidays. Orders placed on Friday after 12PM CST or over the weekend will begin processing on the following Monday.
- Orders will not be processed until after your payment is authorized and verified.
- Customized items may take longer and the customer will be contacted with an expected shipping date.
Most items are shipped using USPS using the following mail types:
| Shipping Service | Delivery Timeline | Description |
|---|---|---|
| Ground Advantage | 2-5 business days | An economical and reliable way to ship packages within the United States. |
| Priority Mail | 1-3 business days | Ship orders within the United States. |
If an item uses a different method of shipping it will be noted in the item's product page.
INTERNATIONAL SHIPPING
We do not currently offer international shipping. If you would like to place an order to be shipped outside of the United States, please contact us so that we can help you.
FAILED DELIVERIES & RETURNED PACKAGES
In the event that UPS/USPS is unable to deliver a package due to an incorrect address entered by the customer, missing an apartment, suite, floor, etc., unsafe place to leave the package (driver’s discretion), incorrectly refused packages or otherwise, Drover Jacks is not responsible for payment of return shipping costs levied by the courier. Similarly, Drover Jacks is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable.
SERVICE DELAYS
Drover Jacks is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, train derailments, etc. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or other occurrences and the shipping fee is non-refundable. In cases such as these, please directly contact the courier with any inquiries about the status of your package: UPS at 1-800-742-5877| USPS at 1-800-275-8777.
LOST OR STOLEN PACKAGES
Drover Jacks is not responsible for lost or stolen packages. In the event a package is lost or stolen, either the receiver or Drover Jacks will need to contact UPS to open an investigation. We are unable to move forward until the investigation is complete on UPS' end. Kindly note, in some cases, UPS may require a police report to open an investigation.